FAQs

Q: How long does shipping take?

A: Orders are packed and shipped within 3-5 business days from the order date. 

 Q: I placed an order but did not receive the confirmation email in my inbox. Why not?

A: Sometimes, our emails are sent to spam/junk/promotion folders instead of your regular inbox.  If you did not receive an email to your inbox, please check your spam/junk/promotion folder. If it is not located in spam/ junk/promotion, please email us to resend your confirmation.

 

Q: Why is my package arriving later than originally expected?

After orders are prepared by us, they are then given to the courier (I.e. UPS, USPS, DHL) for delivery. We do not control delivery times as this is the responsibility of the courier. If you are having delayed delivery times or any issues with delivery, please contact the courier with your tracking number for more clarification or send us an email to see if we can also assist.

 

Q: Are all sales final?

A : Yes, all sales are final. Items can not be returned, exchanged or refunded once they have been shipped and delivered.  

Q: I ordered the wrong tray but my order has not shipped yet. Can I change it?

A: Yes! Send us an email before your order ships and we will change the product as long as it has the same value of the original product.

 

Q: Do you offer wholesale ?

A: Yes, we offer wholesale. If you are interested in learning more, follow our wholesale page on instagram @wholesaleboujeeminkss

 

Q: How do I get in-contact with your company?

A: Our email is info@boujeeminkssllc.com. This the best way to contact us regarding any questions, comments or concerns!